Return & Exchange Policy @ Bright Stars Kidswear

At Bright Stars Kidswear, we strive to ensure you love every purchase. If something isn’t right, we’re here to help.

Return & Exchange Window

You may request a return or exchange within 7 days of delivery. Requests raised after this period will not be accepted.

How to Initiate

Visit the return/exchange link on our website with your order number and registered contact details.

Eligibility & Conditions

To be eligible, items must be:

• Unused and unwashed
• In original condition
• With all tags and packaging intact

Products not meeting these conditions may not be accepted.

Non-Returnable Items

Sale items or products marked non-returnable are not eligible.

One-Time Return / Exchange

Each product is eligible for only one return or exchange request. Once exchanged, the new product can only be returned once.

Charges

Returns

• Prepaid Orders: ₹100 will be deducted as return processing fee
• COD Orders: ₹200 will be deducted
• ₹100 return processing
• ₹100 original shipping (non-refundable)

Refunds

• Refunds are processed after the product is received and inspected
• Prepaid orders: Refunded to original payment method within 24–48 hours
• COD orders: Refunded via bank transfer after receiving bank details

Please allow 2–3 business days for the amount to reflect.

Reverse Pickup

• Reverse pickup will be arranged within 2–4 business days after approval
• In case of failed pickup (customer unavailable / incorrect details), re-attempts may be chargeable
• If pickup is not available in your area, you may be requested to self-ship the product

Damaged / Incorrect Product

If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery with clear images. We will arrange a free replacement or resolution.

Order Cancellation

Orders can be cancelled before dispatch only. Once shipped, cancellation is not possible.